Privacy Policy

At Imdad Center, we value your privacy and are committed to protecting your personal information in accordance with applicable UAE laws and international data protection standards. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our website (www.imdadhr.ae) and related services.

Introduction

By accessing or using our website, you agree to the terms outlined in this Privacy Policy. We encourage you to review this document regularly, as it may be updated periodically to align with regulatory changes or improvements in our services.

• All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to third parties.
• Changes to this Privacy Policy will take effect immediately upon posting on our website.

Information We Collect

a. Personal Information

We may collect personal details such as:

• Full Name
• Email Address
• Phone Number
• Physical Address
• Payment Information (e.g., credit/debit card details)

This information is necessary to provide services, process transactions, and communicate with you.

b. Usage Information

We may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System Details
• Website Usage Patterns

This data helps us analyze trends, enhance user experiences, and improve website performance.

c. Cookies and Data Storage Technologies

We use cookies and similar technologies to:

• Remember login details and preferences
• Customize your user experience
• Analyze website traffic and trends

You can manage cookie settings through your browser. However, disabling cookies may affect certain functionalities on our website.

How We Use Your Information

We may use your personal information for the following purposes:

1. Service Delivery: To process bookings, deliver cleaning services, and manage customer requests.
2. Communication: To send booking confirmations, updates, and respond to inquiries.
3. Marketing Communications: To send promotional materials, newsletters, and exclusive offers (with your consent).
4. Service Improvement: To analyze usage trends and optimize website performance.
5. Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

Opt-out: You can unsubscribe from marketing emails at any time by following the opt-out instructions included in our communications.

Sharing and Disclosure of Information

We do not sell, trade, or rent your personal data to third parties. However, we may share your data in the following cases:

a. Third-Party Service Providers:

Trusted providers such as:

• Payment Gateways
• Cloud Storage Services
• Marketing Partners
• Customer Support Teams

These providers are contractually obligated to protect your information and use it solely for service delivery.

b. Business Transfers:

In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of the transaction.

c. Legal Compliance:

We may disclose your data if required by law, court orders, or government authorities.

Data Security

We implement industry-standard security measures, including:

• Data encryption protocols
• Firewalls and secure servers
• Access controls for authorized personnel only

While we strive to protect your information, no method of data transmission is entirely secure. You are encouraged to safeguard your account credentials.

Data Retention

• We retain your personal information only for as long as necessary to fulfill service purposes or comply with legal obligations.
• Upon request, you can delete your account or update your information.
• Certain registration details (e.g., email, name) may be retained to facilitate future service requests.
• Once data is no longer required, we securely destroy or anonymize it following data retention policies.

Children’s Privacy

Our website is not intended for individuals under 18 years of age.

• We do not knowingly collect personal data from minors.
• If we discover that we have collected data from a child, we will delete it immediately.

Your Rights

You have the right to:

1. Access: Request details about your personal information held by us.
2. Correction: Update or amend inaccurate information.
3. Deletion: Request deletion of your personal information.
4. Opt-Out: Unsubscribe from marketing communications.

To exercise these rights, email us at info@imdadhr.ae.

We may require additional verification steps to confirm your identity before fulfilling your request.

Communication with Imdad Center

If you contact us via email, phone, or other channels, we may:

• Retain records of communication for quality assurance.
• Use your email only for responding to your inquiries.

Improper Use of Personal Information

While we take all reasonable measures to ensure third-party compliance, Imdad Center is not responsible for any unauthorized use of your personal data that is beyond our control.

Links to Third-Party Websites

Our website may contain links to third-party sites.

• We are not responsible for their content or privacy practices.
• Please review their privacy policies before sharing your data.

Updates to This Privacy Policy

• We reserve the right to modify or update this Privacy Policy at any time.
• Changes will be effective immediately upon posting on our website.
• You are encouraged to review this policy periodically to stay informed.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Email: info@imdadhr.ae
Phone: 043200961

We are committed to addressing your concerns promptly and in compliance with applicable laws.

Thank you for trusting Imdad Center with your personal information.

Effective Date: Jan 1, 2025