Tadbeer Services FAQs

A domestic worker is entitled to at least 30 days of paid annual leave for every year of service, with full payment provided before the leave begins. For service between six months and one year, the worker is entitled to two days of leave per month.

However, the employer decides when the annual leave starts and may divide it into two parts if necessary, depending on the circumstances.

If a domestic worker chooses to spend their annual leave in their home country, the employer is responsible for covering the cost of a return ticket once every two years. However, if both parties agree to terminate the contract after the annual leave, the employer will only cover the cost of a one-way ticket home.

Yes, domestic workers are entitled to 30 days of sick leave per year, which can be taken continuously or intermittently, provided a medical report from an approved health authority confirms the need for leave. The sick leave is calculated as follows:

The first 15 days are fully paid. The next 15 days are paid at half salary.

Domestic workers must have at least 12 hours of rest each day, including 8 consecutive hours of uninterrupted rest. Time spent eating or taking breaks does not count as part of their actual working hours.

However, if the illness is caused by the domestic worker’s own behavior, no payment will be made during the sick leave.

Yes, domestic workers can work for the employer's relatives up to the second degree, but only if the domestic worker has given their consent to do so.

A domestic worker will not be granted a new work permit until one year has passed since her departure from the UAE in the following cases:

• If an absconding report against her is found to be accurate.
• If she is found intoxicated or under the influence of drugs during working hours, either admitted by her or proven by authorities.
• If she is convicted by a court for an offense involving dishonesty, morality, or public decency.
• If she commits an assault against her employer or their family, whether admitted or proven by authorities.
• If she violates workplace privacy by taking and sharing photos or videos publicly, either admitted or proven by authorities.
• If she is absent without a valid reason for more than 15 non-consecutive days or more than 10 consecutive days.

Yes, an employer can request a recruitment office to hire a specific domestic worker by name, even if the worker is not on the office's registered list. However, in such cases, the employer will not be eligible for the two-year guarantee on the domestic worker.

For hiring a full-time maid or obtaining a maid visa, you can contact a MOHRE-approved domestic workers center like Imdad Center for assistance. Reach out to us today to ensure a smooth and reliable process!

Yes, domestic workers are allowed to stop working without prior notice in the following circumstances:

• If their salary is reduced from the amount agreed upon in the employment contract.
• If the employer fails to meet their contractual obligations as stated in the employment contract.

If a dispute arises between an employer and a domestic worker and cannot be resolved amicably, the case must be referred to the Ministry of Human Resources and Emiratisation (MoHRE). If MoHRE cannot resolve the matter within two weeks, it will be referred to a court along with MoHRE’s recommendations. Workers’ cases are exempt from court fees at all stages of litigation and are prioritized for speedy resolution.

A domestic worker must file a labor complaint with the court within 14 days from the date the Ministry approves its referral to the judiciary.

If a dispute arises between an employer and a domestic worker, the Ministry of Human Resources and Emiratisation (MoHRE) handles it as follows:

1. Referral: The dispute is referred to the relevant department in the Ministry or an authority designated by the Ministry.
2. Notification: The concerned department summons both parties using the address provided in the complaint or, if unavailable, the address in the Ministry's records.
3. Reconciliation: After hearing both sides, a legal advisor attempts to resolve the issue through reconciliation based on the Ministry's rules.
4. Court Referral: If no agreement is reached, the Ministry refers the case to the appropriate court within two weeks, including a memorandum with the legal opinion.
5. Updates: The complainant must update the Ministry on the progress and outcome of the case.

These steps ensure disputes are handled fairly and transparently.

The process for obtaining a 2-year visa for a maid visa , nanny visa, or any domestic worker visa is simple and involves the following steps:

1. Submit Your Documents: Provide all the required documentation to start the process.
2. Pay Visa Fees: Complete the payment for the visa processing fees.
3. Medical Test & Emirates ID Biometric Scanning: The worker must undergo a medical test and biometric scanning for their Emirates ID.
4. Get Visa with Insurance: Receive the worker's visa along with their insurance coverage.
5. Access Visa Documents: All visa-related documents will be handed over to you for your records.

This streamlined process ensures a hassle-free experience for hiring domestic workers. Contact Imdad Center, the best maid company Dubai, to get started!

Under the Private Sponsorship package, Imdad Center provides a one-time recruitment service to help you hire a housemaid. Here’s how it works:

• Visa and Employment:
  • The domestic worker will be under your visa and employment.
  • The visa process must be completed at the Imdad Center.
• Employer Responsibilities:
  • As the employer, you will be responsible for the worker's benefits, including salary, accommodations, and other obligations.
• Replacement Policy:
  • You can replace the worker within six months if you are not satisfied with their performance.
  • For refusal to work or a runaway case, a two-year guarantee is provided.
• New Visa for Replacements:
  • If you need a replacement worker after six months, a new visa must be applied for the replacement.

This package offers a cost-effective way to hire a domestic worker while giving you full control over their employment and benefits. Contact Imdad Center, the best maid company in Dubai, to learn more or to get started!

Imdad Center, MoHRE approved domestic workers center, offers a comprehensive long-term sponsorship package for hiring domestic workers. Here’s how it works:

• Hire Maid -Visa and Benefits:
  The worker’s visa, Emirates ID, insurance, end-of-service benefits, and flight tickets are all handled by Imdad Center under the domestic workers sponsorship.
• Replacement Options:
  • If the worker’s performance does not meet expectations, Imdad Center will first address the issue with the worker.
  • For replacements, you can bring the worker to the center and interview other candidates available for a free replacement (unless switching to a higher-cost nationality).
• Termination Policy:
  • For end-of-contract or premature termination, bring the worker to the center.
  • No penalties apply for premature termination, provided a 30-day notice is given.
• Travel with the Worker:
  • If traveling with the worker, a security deposit is required to release the original passport. The deposit is refunded upon the safe return of the worker and the passport.
• Weekly Day Off:
  • Workers are entitled to one day off per week. If the day off is not provided, the employer must compensate the worker with AED 50 per missed day off.
• Unlimited Replacements:
  • Enjoy unlimited free replacements for workers unless switching to a nationality with higher associated costs.

With Imdad Center managing all legal and administrative responsibilities, including worker benefits and salaries, this package ensures a hassle-free hiring process. Contact Imdad Center, the best maid company in Dubai, to get started today!

Hiring a maid service in Dubai comes with several benefits, such as access to professionally vetted maids, customized services to suit your family’s needs, and assistance with legal and administrative tasks like obtaining a maid visa.

With Imdad Center, best maid company in Dubai, you also enjoy the convenience of same-day hiring, free replacements, and a user-friendly customer success team to manage services effortlessly. Contact Imdad Center today for a reliable and hassle-free experience!

Imdad Center provides a seamless and efficient solution for hiring maids, offering a range of benefits:

• Easy Payment: Connect with us to hire quickly by sending us uploading details and paying online in just 5 minutes. Monthly payments are deducted automatically on the first of each month until you decide to cancel.
• Same-Day Hiring: Choose your preferred maid by watching videos, and Imdad Center will ensure she arrives at your home the same day.
• Free Replacements: If you’re unhappy with your maid or if she takes a vacation, you can use the Imdad Center app to select a replacement maid free of charge.
• Cancel Anytime: Cancel your service anytime through the Imdad Center app. They’ll manage the maid’s return and stop all future payments, with no notice period or cancellation fees.
• Zero Legal Liability: All maids are under Imdad Center’s visa, so you won’t have to worry about legal issues. Imdad Center handles any disputes, lawsuits, or visits to police stations.
• Health Insurance and Care Plan: Every maid is insured, with 80% coverage for medical visits and 70% coverage for medications.
• Travel Flexibility: Your maid can travel with you to other countries. Imdad Center provides all necessary documents for visa applications (e.g., Schengen visas) making your life easier.
• Child Care Expertise: Many maids have extensive child care experience. Watch their videos to find the perfect nanny for your family.
• Family-Maid Relationship Support: Imdad Center helps you build a strong relationship with your maid. They explain house rules and preferences to the maid and assist in resolving misunderstandings to ensure smooth interactions.

To enjoy these benefits and hire a maid effortlessly, contact Imdad Center today!