Top MoHRE Approved Domestic Workers Services in Dubai for Maids, Nannies and Babysitters.
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Whereas the Client is interested in utilizing the services of a domestic worker under the full-time live-in package as defined by the Ministry of Human Resources and Emiratization (MOHRE) under Federal Law No. 10/2017, covering domestic and household worker visa categories in compliance with the prevailing rules and regulations of the United Arab Emirates; and whereas the Company, licensed to operate a Tadbeer Service Center for domestic and household workers and authorized by MOHRE, also holds approval from the Knowledge and Human Development Authority (KHDA) as a training institute, as well as operates as a building cleaning services company with expertise and knowledge to manage and execute such activities.
Therefore, the parties agree as follows:
1.1 This Agreement shall take effect on the date of acceptance of its terms and conditions and remain in force until terminated as per the provisions stated herein.
1.2 All fees related to Imdad HR Institute Training and the 30-day settling-in program are strictly non-refundable.
1.3 The Client affirms that they are at least 18 years old or have legal parental or guardian consent and possess the legal capacity to enter into this Services Agreement and comply with its terms and conditions.
1.4 The Company reserves the right to process the domestic worker’s medical fitness and Emirates ID procedures within 10 days of contract signing. The Client agrees to ensure the worker’s availability as required for these procedures.
1.5 The Client declares their marital status as married or divorced, with or without children.
1.6 The Company agrees to provide the Client with a company-sponsored domestic worker, selected based on the Client’s criteria. The Client will interview and approve the candidate before final selection.
1.7 The MOHRE Tadbeer System Package 3 (Full-time Live-in Package) offers a special monthly rate determined by the domestic worker’s education and experience (e.g., Maid, Nanny, Housekeeper).
1.8 Package 3 includes:
1.9 Monthly pricing, including terms and conditions, is available online. Acceptance of these terms is mandatory and confirmed through the Client’s online registration (https://www.imdadhr.ae/terms).
1.10 All prices, service fees, and government-related charges are subject to change. Amendments will be published on the Company’s online platform (https://www.imdadhr.ae/terms). The Client is responsible for reviewing the terms regularly.
1.11 If the Client wishes to cancel this Agreement, a written notice of at least thirty (30) days is required. If termination notice is provided after the 2nd day of any calendar month, the termination date will be deemed as the end of the following calendar month, and fees will remain payable until this date, even if services cease after the 30-day notice period.
1.12 All contracts commence on the 1st day of the calendar month. Otherwise, a daily rate will apply for services rendered prior to the start of the month.
2.1 The Client agrees to comply with UAE Federal Law No. 10/2017 (The Domestic Labour Law), governing the engagement of domestic and household workers. This includes adhering to all MOHRE-provided contracts regarding the rights and duties of domestic workers.
2.2 The Client shall not engage the domestic worker in any risky, hazardous, or unethical tasks.
2.3 The domestic worker shall only perform duties within the Client’s private household and must not be assigned work elsewhere.
3.1 The Client must provide the domestic worker with adequate rest periods, including 12 hours of rest per day with a minimum of 8 continuous hours for sleep.
3.2 Any additional working hours must be compensated at an overtime rate of 1.25 times the daily rate or offered as time off in lieu.
3.3 The Client must allow the domestic worker one full day off each week (24 hours/week).
3.4 The domestic worker is entitled to up to 15 days of medical leave per year. No replacement worker will be provided during this time. If a replacement is required, an additional fee will apply: AED 30/hour for the Maid category and AED 45/hour for Housekeeper/Nanny categories.
4.1 The Client agrees to provide the domestic worker with 2.5 days of annual vacation accrual for each month worked.
4.2 The Client must provide written notification of any planned or granted vacation to the domestic worker. If no such notification is provided, the worker’s annual vacation entitlement will begin automatically 12 months from the contract’s start date.
4.3 The Client may split the domestic worker's 30 days of annual leave into two 15-day periods during the first year, subject to written approval from both the Company and the domestic worker.
4.4 If the Client travels outside the UAE and does not allow the domestic worker to remain in the Client's residence, the Company will provide accommodation for the worker at a cost of AED 150 per day.
5.1 The Client shall provide the domestic worker with a private room exclusively for their use, along with food of sufficient quality and quantity. If the domestic worker is dissatisfied with the provided meals, the Client must supply ingredients worth at least AED 350 per month.
5.2 If the domestic worker stays at the Company’s accommodation for any reason, the Client will be charged a fee of AED 150 per night.
5.3 The Client shall not require the domestic worker to perform duties outside the Client’s private residential address.
6.1 The Domestic Worker must have basic medical insurance provided by either the Client or the Company. Any co-payments or medical expenses not covered or approved by the insurance company shall be arranged and paid for by the Client.
7.1 The Domestic Worker is entitled to 30 days of paid annual leave.
7.2 The Sponsor is responsible for providing a round-trip or one-way air ticket to the worker’s home country.
7.3 The Domestic Worker is entitled to one paid day off per week, as agreed with the Client. If the worker is required to work on the agreed day off, they shall be compensated with either a day off in lieu or payment equivalent to one day’s wages.
7.4 Upon termination of the employment contract, the Sponsor must provide the Domestic Worker with an End of Service Entitlement (gratuity) in accordance with UAE Labour Law.
8.1 The Domestic Worker may travel with the Client to other destinations, provided the worker agrees and a travel visa can be obtained. Each travel period must not exceed 45 days, and both the worker and Client must return together.
8.2 The Client and the Domestic Worker must sign an Agreement/NOC confirming that the Company bears no liability in such cases.
8.3 The Client must arrange:
8.4 If the Client and the Domestic Worker travel outside the UAE, the Client must provide the Company with a refundable undated security deposit cheque of AED 30,000, payable to Imdad Center for Domestics Workers Services LLC.
9.1 All fees are due on the 1st of each month, payable via post-dated cheques only.
9.2 The Qualification Allowance is to be paid directly by the Client to the Domestic Worker on the 27th of each month.
9.3 Fees paid for Imdad HR Institute Training and the 30-day settling-in program are strictly non-refundable.
9.4 A cash security deposit is refundable within 10 working days upon issuance of 24 post-dated cheques.
9.5 All fees are subject to additional bank transfer charges of at least AED 20 per transaction and any charges imposed by the Company’s bank for cash deposit payments.
9.6 The Company reserves the right to suspend services to the Client without penalty if the invoice is not paid in full by the 1st of the month.
9.7 If a cheque or direct debit payment fails to clear for any reason, the Company will impose an administrative charge of AED 500 for each instance. If a second payment attempt also fails, the Company reserves the right to terminate the Agreement immediately. In such cases, the Client must settle all outstanding sums, and the payment obligation will survive the termination of the Agreement.
9.8 Any additional charges under the booking procedure must be paid upon demand or adjusted against the following month’s invoice or the final invoice. These adjustments may affect the refundable deposit due to the Client.
9.9 All fees are subject to the prevailing VAT rate as defined by the Federal Tax Authority (FTA).
10.1 The Client shall not require the Domestic Worker to serve or work at any location other than the Client's private residential address.
10.2 If the Client travels and does not wish to leave the Domestic Worker on their premises, the Client may accommodate the worker at the Company's facilities at a rate of AED 150 per day.
10.3 The Client is responsible for ensuring that all valuables, jewelry, money, and other possessions are safely secured. Neither the Company nor the Domestic Worker shall be held liable for any loss or damage to such items.
10.4 Any breakages or damages to household items, clothing, or personal belongings are the Client’s responsibility and must be covered by the Client’s household insurance. The Company, its affiliates, and its associates shall not be held liable for such losses or damages.
10.5 Domestic Workers shall only perform tasks and duties specified within their classification. The Client must not assign duties beyond these specifications.
10.6 Clients are prohibited from offering employment directly to the Domestic Worker or encouraging them to break their contract early. Any Client who employs the Domestic Worker within 12 months of terminating this Agreement shall pay a fee of AED 30,000 to the Company and cover all legal and court costs incurred by the Company in collecting this fee.
10.7 Domestic Workers shall not be required to clean or handle hazardous, toxic, or dangerous substances, including but not limited to human or animal excrement and bodily fluids.
10.8 All inquiries, feedback, issues, or complaints must be submitted through the Company’s contact page at https://imdadhr.ae/contact-us.
11.1 If the Client wishes to cancel the Agreement, they must provide at least thirty (30) days' written notice. If the notice is submitted after the 2nd day of a calendar month, the cancellation will take effect at the end of the following calendar month, and fees will remain payable up to that date.
11.2 Fees paid for Imdad HR Institute Training and the 30-day settling-in program are strictly non-refundable.
11.3 The Company reserves the right to withdraw the Domestic Worker and terminate the Agreement at any time, with immediate notice, to prevent conflicts between the Domestic Worker and the Client.
11.4 The Client may request a replacement for the Domestic Worker at no additional cost during the term of the Agreement, subject to availability.
11.5 At the Client’s request, the Company may provide HR performance notifications or training for the Domestic Worker. However, the Company does not guarantee specific outcomes. The sole remedies for dissatisfaction with the worker are replacement or cancellation as per Article 11.1.
11.6 The Client must provide a safe and comfortable working environment for the Domestic Worker. If this is not ensured, the Company may suspend services without penalty until the environment is deemed safe.
11.7 Cancellation notices under Article 11.1 must be submitted via email to info@imdadhr.ae.
11.8 The Company may terminate this Agreement with immediate effect by serving written notice (email) to the Client’s registered email in the following situations:
11.9 The Client must provide 60 days' notice if they do not wish to renew the Agreement. Failure to provide notice will result in automatic renewal. Notifications should be sent to info@imdadhr.ae.
12.1 All conflict resolution proceedings initiated by either party must take place at the Tadbeer Service Center/Imdad Center for Domestic Workers Services LLC, located at Manama Street-1, Ras Al Khor, Dubai.
13.1 Any complaints by the Client regarding the Domestic Worker must be submitted in writing via email to info@imdadhr.ae within the first 30 days of the worker's employment. The Client must make reasonable efforts to help the worker settle into the role, which includes ensuring the worker understands the job description and specifications, as outlined in the Domestic Workers Classification. The Client must provide sufficient evidence of these efforts and confirm the worker has received the personalized 30-day manual from the Client (https://imdadhr.ae/terms).
13.2 The Company accepts no liability or guarantee regarding the worker’s performance, skills, or medical fitness.
13.3 The Domestic Worker must attend four training workshops during the 30-day settling-in program (from 8:00 AM to 12:00 PM). Clients are required to email info@imdadhr.ae specifying the desired training modules.
14.1 This Agreement shall be governed by and construed in accordance with the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. Any disputes arising out of or related to this Agreement shall be referred to the exclusive jurisdiction of the Dubai Courts, provided all avenues for resolution under Article 12.1 have been exhausted.
14.2 Federal Tax Authority, Taxes, and Levies: The Client is responsible for paying all applicable federal and local government charges, taxes, fees, and levies, whether currently imposed, future-dated, or backdated, as per the Federal Tax Authority's (FTA) demands.
15.1 The rights or remedies the Client may have against www.imdadhr.ae (the domain), Imdad HR, its affiliates, Imdad Institute, and Imdad Center for Domestic Workers Services LLC (hereafter referred to as "The Company") are limited or excluded. The Client assumes all risks, responsibilities, and liabilities associated with the use of the services.
15.2 The Company may impose limits on the use of its services, including but not limited to:
15.3 To the extent permitted by law, The Company assumes no responsibility or liability for the deletion or failure to store any Content maintained or transmitted through its services or website.
15.4 The Company reserves the right to modify, suspend, or discontinue its services (or any part thereof) at any time, with or without notice. The Company shall not be held liable to the Client or any third party for any such changes, suspension, or discontinuance.
15.5 The Company reserves the right, at its sole discretion, to:
15.6 To the extent permitted by law, The Company shall not be liable to the Client or any third party for any termination of access to its services or website.
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless The Company, its officers, subsidiaries, affiliates, successors, assigns, directors, agents, service providers, suppliers, and employees from and against any and all claims, damages, obligations, losses (whether direct, indirect, or consequential), liabilities, costs, debts, and expenses (including but not limited to attorney fees) arising from:
This defense and indemnification obligation will survive the termination, modification, or expiration of these Terms, as well as your use of the Service and the Website.
The materials provided on the Website—excluding user-generated Content licensed under these Terms—include but are not limited to text, software, scripts, graphics, photos, sounds, music, videos, interactive features, and similar assets (“Materials”). Additionally, the trademarks, service marks, and logos displayed on the Website (“Marks”) are owned by or licensed to The Company and are protected by copyright and other intellectual property laws of the United Arab Emirates, foreign jurisdictions, and international conventions.
This section outlines significant legal consequences and limitations of liability. By using the website and/or the service, you acknowledge and accept the following:
While using the website and the service, certain risks and issues may arise, including those outlined in this section. The company is not responsible for any such issues. Your use of the website and the service is entirely at your own risk.
To the fullest extent permitted by law, the website and the service are provided on an "as is" or "as available" basis, without any warranties of any kind. All express and implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights, are disclaimed to the fullest extent permitted by law.
The company, its officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with the website and your use of it. The company makes no representations or warranties regarding the accuracy or completeness of the website's content or the content of any third-party websites linked to it. The company assumes no liability for:
The company does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the website, any hyperlinked website, or any banner or advertisement. The company is not a party to, nor responsible for, monitoring any transaction between users and third-party providers of products or services. Exercise caution and use your best judgment when purchasing products or services in any environment.
To the fullest extent permitted by law, and subject to section 19, the company, its officers, directors, employees, or agents shall not be liable for direct, indirect, incidental, special, consequential, or exemplary damages arising from:
These limitations also apply to damages incurred from services or products advertised through the website, links on the website, or any information, opinions, or advice received through or advertised in connection with the website or service.
You specifically acknowledge that the company shall not be liable for user submissions or the defamatory, offensive, or illegal conduct of any user or third party. The risk of harm or damage from such conduct rests entirely with you.
The company makes no representations or warranties that the website is appropriate for use outside of its intended jurisdiction. Users accessing the website from other locations do so at their own risk and are responsible for compliance with local laws.
These limitations shall apply to the fullest extent permitted by law.
Under no circumstances shall the company, its officers, directors, employees, or agents be liable for direct, indirect, incidental, special, consequential, or exemplary damages (even if Imdad Center for Domestic Workers Services LLC has been advised of the possibility of such damages). This includes, but is not limited to, damages resulting from:
This limitation also applies to damages arising from services or products received through or advertised on the website, or from any links on www.imdadhr.ae, www.tadbeer.me, or www.tadbeervisa.com. Furthermore, the company disclaims liability for:
The risk of harm or damage from the above situations rests entirely with you.
This website is operated by Imdad HR, ImdadHR Institute, and Imdad Center for Domestic Workers Services LLC from Dubai, United Arab Emirates. The company makes no representation or warranty that the website is appropriate for use in other jurisdictions. Users accessing the website from outside the UAE do so at their own volition and risk, and are responsible for complying with local laws.
Your permission to use the site is personal, non-transferable, and conditional on compliance with these terms. The site may not be used for commercial purposes without explicit prior consent. You agree not to:
Operators of public online search engines are granted limited permission to use search retrieval applications to reproduce materials from the site for the sole purpose of creating publicly available searchable indices. This permission applies only as necessary for operating public search services.
*The company reserves the right to revoke these exceptions, either generally or in specific instances.
Top MoHRE Approved Domestic Workers Services in Dubai for Maids, Nannies and Babysitters.
Ready to speak with a Maid Visa expert? Call us now to get started!
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